Xinhua News Agency, Guangzhou, January 27 (Reporter Wu Tao) Relieve the worry of losing things and sending the joy of losing them again. At Guangzhou South Station, which has an average daily arrival of more than 500,000 passengers during the Spring Festival travel rush, a "worry-relieving grocery store" has made thousands of lost passengers no longer "worry". Ten days before the Spring Festival travel rush this year, Guangzhou South Railway Station received 4,508 items lost by passengers, and nearly half of them were taken back in a short period of time, all thanks to this "worry-relieving grocery store".

Mobile phones, computers, cash, luggage, clothes, water cups... Guangzhou South Station receives more than 400 items lost by various passengers every day. How to quickly retrieve lost items has been a problem that has troubled many passengers and stations for many years. Staff often have to look for lost items in the piles of items, which is time-consuming and labor-intensive, and passengers are waiting in line for a long time to collect lost items.

The picture shows a self-service collection cabinet for lost items at Guangzhou South Station. Xinhua News Agency

How to relieve worries? The station came up with a two-pronged approach to "online" and "offline".

This year's Spring Festival travel rush, Guangzhou South Station launched the lost and found intelligent information system, and all lost items were numbered into the warehouse. After passengers registered on the 12306 platform, the relevant work orders will be automatically transferred to the system; at the same time, a self-service ID card collection machine was added to the lobby on the ground floor of the first floor, a self-service collection cabinet for lost items, and an electronic screen for public disclosure of lost items was also set up. Passengers who want to handle lost and found items only need to register in the intelligent system, and only by relying on the code to "follow the map" to retrieve lost items without worries.

This combination of "online + offline" is called "worry-solving grocery store" by local railway staff and passengers.

Identity card is one of the main lost items received by Guangzhou South Station. "In facial recognition, verification is successful, please get the card." On the far right of the station hall comprehensive service center on the ground floor of the first floor of Guangzhou South Station, Zhang Ningbo stood in front of the self-service ID card collection machine and took the lost ID card by scanning his face according to the prompts.

The picture shows a passenger receiving his lost ID card in front of the self-service pickup plane. Xinhua News Agency reported that Zhang Ningbo accidentally dropped his ID card at the entrance of the station when he was sending his mother to the station to take a bus home. Passers-passing passengers picked it up and handed it over to the lost and found office.

"It's very convenient, you don't need to ask around, it's done in a few seconds, just like picking up express delivery." Zhang Ningbo, who has worked in Guangzhou for 11 years, said that after finding that his ID card was lost, he was particularly worried about the leakage of his privacy information, but fortunately he found it soon. "I want to give this service a big thumbs up."

In the past, I had to get back my lost ID card, and I had to go through the six procedures of "Manually enter the 12306 system - Passenger to report the ID number at the station - System confirmation - On-site search - Enter and receive information - Passenger visa recognition". Now, just call 12306 or log in to 12306App for feedback, and the system will automatically send a lost and found text message. Passengers can come here to scan their faces according to the relevant information, or ask others to collect it.

The picture shows staff from Guangzhou South Station Passenger Transportation Office scanning codes for lost items. Xinhua News Agency

At the "Worry-Relieving Grocery Store", the reporter happened to meet Dai Ning who came to collect the lost property.

After Dai Ning showed his ID card and item number, Zhu Yan, the head of the found office, checked the information in the system, immediately notified his colleagues to release the items.

"Di,Di,Di..." Passenger operator Huang Ying received the order to leave the item, entered the item number on the outbound system, and clicked the "One-click to light up" system button. The sound and light label of the storage box on the shelf where the item is located beeps, and the indicator light on it also illuminated. Huang Ying quickly took out the items from the shelves, scanned the QR code on the lost items to register and handled the out-of-warehouse, and delivered the handbag to the front desk.

In less than 3 minutes, Dai Ning took back his handbag. For passengers who are inconvenient to return to the station to collect on site, the station also cooperates with express delivery companies to provide express services for passengers, so that passengers can wait for lost goods to come to their door at home.

"Efficiency has been greatly improved compared to before." Many passengers who have recovered their lost items here said.

Guangzhou South Station had a passenger flow of more than 170 million in 2024, making it one of the busiest high-speed rail stations in China and a place where lost items occur. When you set out or arrive quickly, you can go from "storage like mountains and hard to find lost things" to "smart scanning codes and self-service recovery", and through technology empowering fingertip operations, it makes passengers more easily and convenient to retrieve lost things. Behind this "worry-solving grocery store", it reflects the quality improvement and upgrading of China's railway intelligent services. (Poster: Liu Yaxuan)