For more than a year, many so-called "outbound call" business advertisements have appeared on the Internet. The core business of these outbound call companies is to help merchants make their marketing phone calls to mobile phone users, commonly known as "electronic sales". These outbound call companies are attracting business under the banner of "efficient reaching users" and "precise customer expansion", and even claim that they can make marketing calls through AI intelligent robots.
According to the contact information on these "out-call" websites, the reporter went to many places to conduct investigations. At present, using so-called artificial intelligence robots to make marketing calls has become the mainstream in the industry. First of all, the robot is tireless and can make marketing calls day and night. Second, the sound output by the intelligent robot is made of live recordings, making it difficult for the user to tell the authenticity of the answering user.
In a network technology company called Zhiyouqing, the person in charge, Manager Tian, opened a set of system backgrounds for customers to test the running system. The words of an intelligent robot from a dental hospital are presented on the computer screen, and each sentence has a corresponding trigger keyword. Once the consumer says the relevant sentence, the intelligent robot will go to the corresponding reply content. He said, "There are a wide variety of AI. This is pure outbound AI. In the early stage, AI is equivalent to infinitely close to a real person to call this phone for you."
According to the Civil Code of the People's Republic of China, whether it is an outbound intelligent robot or a real telephone marketer, it is illegal to call such marketing phones without the consent of the consumer. There is a kind of virtual operator, collectively called "virtual business" in the industry. Virtual operators also sell 11-digit mobile phone numbers, most of which start with numbers such as 17 or 16, and are called "small trumpet" in the industry. The reporter learned that these companies engaged in outbound call business are all "small accounts" purchased from virtual operators. These numbers do not have physical mobile phone cards and do not require real-name authentication. By using customer acquisition software to steal consumer phone numbers, virtual operators have a large number of small accounts, and coupled with the so-called technology support of Outaihu intelligent robots, the telephone sales industry chain of Outaihu companies in the market has been quickly formed.
