Xinhua News Agency, Zhengzhou, February 6 (Reporter Zhai Zhuo) In the lobby on the first floor of Zhengzhou East Station, a small room was crowded with people. This is the lost and found office of Zhengzhou East Station. It is not only a "grocery shop" for many passengers, but also a unique "window" to observe the Spring Festival travel rush - from the changes in lost and found offices to upgrade their management methods, the changes in the lost and found office reflect the rapid development of my country's high-speed rail, the transformation of people's lifestyles, and the refined transformation of railway services.

From more than 40 pieces to more than 300 pieces a day, the number of lost items witnesses the development speed of the high-speed rail

Fang Fengxia is a staff member of the lost and found office of Zhengzhou East Station. Recently, she has to work overtime until late at night every day.

"After the Spring Festival travel rush begins, we have to receive work orders for more than 300 lost items every day, and we are so busy that we can't stop at all." Fang Fengxia introduced to reporters while carrying the lost items.

The Lost and Found Office of Zhengzhou East Station was established in 2019. Before that, due to the few trains and small passenger flow, the station received only more than 40 lost items every day. With the rise of railway passenger flow, the number of lost items at Zhengzhou East Station has also continued to increase.

Follow Fang Fengxia to the lost and found room, and saw more than a dozen shelves densely placed in the small room, each item with a date and storage serial number posted. These are only lost items in the past 3 months.

The luggage shelves at the lost and found office of Zhengzhou East Station are full of lost items from passengers. Photo by Xinhua News Agency reporter Zhai Zhuo

During this year's Spring Festival holiday, the Zhengzhou Bureau of the China Railway Corporation sent a total of 4.193 million passengers. "From 2012, 34 trains were launched every day, with an average of more than 2,000 passengers per day, to 2,000 more than 800 trains were launched every day, with an average of 150,000 passengers per day, the increase in the number of lost items is the rapid development of high-speed rail and the rapid increase in passenger flow." Li Yuxia, deputy director of the passenger workshop of Zhengzhou East Station, said.

From documents, cash to smart devices, lost items reflect the lifestyle change

The reporter noticed that in addition to large luggage such as suitcases, backpacks, woven bags, smart devices such as mobile phones are the most common lost items for passengers. "In the past, the main loss of documents and cash was found. Now, people can solve the problem by taking a car or consuming a mobile phone, but smart devices are easily lost." Fan Xing, a staff member responsible for the registration of lost property, introduced.

On a shelf near the entrance of the lost and found, staff were carefully placing various digital products. The reporter looked through the passengers' lost items registration books and found that there were smartphones, computers, headphones and other smart devices almost every few lines. Some of them were even registered a month or two ago, and no one has claimed them yet.

"In the past few years, it was rare to lose computers and other electronic products, but now it is very common. Some people may not lose it if they lose it." Fan Xing said that this not only reflects that more and more people's travel methods are changing, but also indirectly shows that everyone's living standards are continuing to improve.

Once upon a time, the lost items in the train station were mainly clothes, bedding, food and other daily necessities, and traveling with "carrying your belongings" was the choice of many people. Nowadays, some valuables have become "regular customers" in lost and found offices, and even diamond rings and gold jewelry are common. There are also some carefully packaged gift boxes that have been forgotten here, becoming a "sweet regret" during the Spring Festival travel journey.

From being upset to being calm, the passenger's mentality shows the upgrade of railway service

"Comrade, my mobile phone was lost yesterday and was registered on 12306App. Please help me find it?" While the reporter was staying, Mr. Li, who lives in Zhengzhou, came to the lost and found office. He went on a business trip yesterday and accidentally lost his mobile phone during his trip.

A corner of the lost and found office of Zhengzhou East Station. Photo by Xinhua News Agency reporter Zhai Zhuo

"As soon as I registered on the App, a staff member contacted me. I found my phone yesterday and took the train back to Zheng today." Mr. Li said calmly. After checking the relevant information, Mr. Li quickly took back his cell phone.

Li Yuxia introduced that this year, the China Railway Corporation launched the lost item search function on 12306App. As long as the passenger enters his mobile phone number and train information, customer service personnel will actively connect with him, and the lost item can be returned to the passenger as soon as the day.

From the upset when losing items in the past, to the calmness of online orders and same-day delivery, the mentality of more and more passengers has changed, demonstrating the refined transformation of railway services. In addition, the railway department has launched services such as "express delivery to home" that allow many passengers to retrieve their lost items without leaving home.

The changes in the lost and found office are not only a microcosm of the Spring Festival travel rush, but also quietly record the little things of social development. "Get" is seen in "loss", this "worry-relieving grocery store" on the way home hides the real sense of gain of the people.