News from CCTV: According to the "China Railway" public account, since this year, the railway department has adhered to the people-centered development philosophy, actively adapted to the diverse travel needs of passengers, allocated transportation resources accurately and efficiently, innovated the supply of passenger transport products, improved the quality of station and train services, created a civilized and orderly travel environment, and provided effective services to ensure safe, convenient and warm travel for passengers. From January to May, the national railways carried 1.969 billion passengers, a year-on-year increase of 5.7%, a record high for the same period in history.

First, a number of passenger transport indicators reached new highs.Make full use of the big data of railway 12306 ticket sales and waiting list to dynamically analyze travel demand, timely increase transportation capacity in popular directions, sections and time periods, and strive to meet passenger travel needs. From January to May, the national railways operated an average of 11,541 passenger trains every day, a year-on-year increase of 5.9%. Among them, 24.844 million passengers were sent on May 1, setting a record high in single-day passenger trains.Maintain the scale of normal-speed passenger trains, and run public welfare "slow trains" and rural revitalization trains to facilitate travel for people in border areas of old and young people and in poverty-stricken areas.The organization of cross-border passenger transport was strengthened. The China-Laos Railway carried 167,000 cross-border passengers, a year-on-year increase of 35.0%, and the Guangzhou-Shenzhen-Hong Kong High-speed Railway carried 14.534 million cross-border passengers, a year-on-year increase of 14.5%.Actively adapting to the increase in passenger flow brought about by the national transit visa-free policy and providing convenience for foreign passengers, the national railways sent 10.024 million foreign passengers, a year-on-year increase of 35.5%.

The second is to promote the integration of railway and tourism and enjoy traveling in China.Actively connect with local cultural and tourism departments, vigorously promote the integrated development of railways and tourism, carefully design operating routes, and operate special tourist trains such as "Panda Special Train", "Yangtze River Delta Star", "Central Plains Railway - South of the River", "Fujian-Jiangfenghua" and "New Oriental Express" to provide passengers with diversified travel options and high-quality travel experiences, and effectively serve the development of the tourism economy and the silver economy.From January to May, a total of 1,400 tourist trains were operated by railways across the country, including 705 special tourist trains and 695 special tourist lines.Accurately docking with the arrangements for local competitions, exhibitions, and cultural performances, 360 customized "fans trains", "fans trains" and "study trains" were launched to activate the "theme train +" economy, attract emerging passenger flows, effectively stimulate cultural and tourism consumption along the route, and promote the expansion and quality of service consumption.

Third, the quality of station and train services continues to improve.We have launched a preferential policy for elderly passengers to enjoy mid-week off-season benefits, piloted the "Bicycle Travel" service on the Beijing-Zhangjiakou High-speed Railway, expanded the "Silent Car" service to more than 8,000 EMU trains, the "Pet Travel" service has increased its coverage to 126 high-speed rail stations and 265 trains, and the "Light Travel" service pilot has covered 111 stations.We will provide in-transit services such as railway traffic codes, convenient transfers, and Internet ordering, strengthen services for key passengers such as the elderly, the sick, the disabled and pregnant women, and improve response efficiency and service quality.Strengthen the publicity and guidance of civilized travel, carry out extensive volunteer service activities, and cooperate with cultural and tourism departments to carry out cultural and artistic activities such as "My Railway Scenery" at stations and trains, creating a warm and harmonious travel environment.