Ningbo Customs:

I like "overseas shopping" and often buy self-use items on various overseas shopping platforms and mail them back to China. I heard that the Customs has recently launched a "one-stop" processing platform for entry and exit emails. What are the usage methods and precautions?

Ningbo Reader Ms. Li

Ms. Li:

According to the "One-stop" Processing Platform for Inbound and Outbound Mails" (Announcement No. 127 of 2025), the "one-stop" processing platform for inbound and outbound mail (referred to as the "processing platform") was officially launched on July 1, 2025. The details of the processing platform and frequently asked questions will be introduced to you as follows:

█ In the "one-stop" processing platform area of ​​the "one-stop" processing platform, which customs services are handled?

Users can check the customs clearance status of inbound and outbound mail items through the processing platform, handle the supplementary declaration of inbound mail items, tax payment, tax review, tax refund, return and other businesses. They can also check the comprehensive tax rate of inbound and outbound mail items, calculate the tax on inbound and outbound mail items, and use the policy guidelines and auxiliary tools provided by the processing platform.

█ Where is the entrance to the "one-stop" processing platform for entry and exit?

The processing platform opens 6 clients simultaneously, all of which have a "one-stop" processing platform area for entry and exit. The recipients and senders can register and log in with their personal identity at any client. The specific channels are as follows:

Mobile terminal: "Single Window on Hand" APP, "Single Window on Hand" APP, "Single Window on Hand" WeChat applet, "Single Window on Hand" WeChat applet, and you can find the "one-stop" processing area for entry and exit emails on the application "Homepage".

Web page: 1. China's "single window" of international trade (website: https://www.singlewindow.cn), the "one-stop" processing area for entry and exit mail is the "Homepage" and "All applications" and "Port law enforcement declaration" and "Item customs clearance" and "Mail items". 2. "Internet + Customs" government service platform (website: https://online.customs.gov.cn), you can find the "one-stop" processing area for entry and exit emails on the "Homepage" of the web page.

The customs will inform the recipient of the waiting time for the entry mail items through 12360 text messages.

█ Do you need to register when using the processing platform?

The processing platform has data interconnection between different clients and the account is common. After a user registers with a personal identity on any client, he does not need to register again when logging in to the processing platform through other clients.

You cannot help others handle the email "supplementary declaration" procedures on the processing platform. Currently, after registering with a real name, users can only handle related services for incoming postal items associated with their registered mobile phone number.

█ Why can’t the email be found in the “Supplementary Declaration”, “Apply for Return” and “Tax Review” interface?

This type of situation is mostly caused by the inconsistency between the recipient's phone number (mobile phone number) and the login mobile phone number. Currently, the processing platform needs to associate the email information based on the recipient's phone number (mobile phone number). Please use the recipient's phone number (mobile phone number) that is consistent with the email address to log in to the processing platform. If there are any errors in filling out the recipient's phone number (mobile phone number), please contact the local postal department to modify the recipient's phone number (mobile phone number).

█How should “supplement declaration” be operated?

After users use their mobile phone number to log in to the "one-stop" platform, click to enter the "Supplementary Application" interface. The "Supplementary Application" interface has 3 menus: Supplementary Application, Inquiry and Instructions for Use. Click "Supplementary Application" to enter the email supplementary application information filling interface; click "Query" to enter the supplementary application historical information query interface; click "Instructions for Use" to enter the specific operation instructions interface. The processing platform does not restrict the number of "supplementary declarations".

█ After paying taxes, do I support inquiry and downloading of payment vouchers on the processing platform?

After paying taxes through postal WeChat mini program, Alipay, and "one-stop" processing platform for entry and exit, the processing platform can currently check all payment voucher data related to the login mobile phone number (including payment, unpaid, payment failure, etc.), and also support the download and storage of payment vouchers.

(Lu Chenze, head of the Postal Supervision Section of Ningbo Customs Supervision Department, Luo Yingying, head of the Duty Exemption Section of the Customs Department, and Chen Yingying, sponsor of the third-level Customs Comprehensive Business Section of Ningbo Post Office)