CCTV News: According to @Lijiang Airport, on the evening of February 9, Yunnan Lijiang Airport issued a statement on the handling of the problems reported by passenger Mr. Sun: On February 8, 2025, passenger Mr. Sun took a flight from Mianyang to Lijiang Airport, and planned to take a flight from Lijiang to Kunming to Hefei. After arriving at Lijiang Airport, the passengers failed to respond effectively to the passengers' questions during the check-in process at the check-in counter, and their service attitude was poor, and they had excessive behavior of tearing down the boarding pass. After the check-in maintenance crew discovered the relevant situation, they promptly guided the passengers to the first-class counter to check in. The check-in manager apologized to the passengers on the spot. The passengers then successfully boarded the plane. We sincerely apologize for the excessive behavior of the employees involved. In the next step, we will deal with the employees involved in accordance with the regulations, learn deeply, and immediately carry out investigation and rectification of transit signs, strengthen employee business training, and enhance employee service awareness.
